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Business Drivers

Improve roadmap planning process with David Bowman’s information management guidelines for business drivers assessment

This site is designed for Information Technology Professionals and Management Consultants who want to improve data warehouse roadmap planning process.

It provides a checklist of information management guidelines for evaluating business drivers.

What is Information Management?

Information management is a discipline that governs accountability for the structure and design, storage, movement, security, quality, delivery and usage of information required for management and business intelligence purposes.

Information is a valuable corporate asset and getting the right information, to the right people at the right time is a key management objective.

Achieving this objective requires a good strategic plan, a solid management framework, the adoption of industry best practices, process and methodology and ongoing management oversight.

What are Business Drivers?

Information Management Business Drivers


Industry Trends

The following industry trends are some of the key drivers for information management and data governance.
  • Corporate mergers and acquisitions drive the need for data consolidation e.g. airline mergers require integrating rewards programs both for operational purposes and for analytical purposes;
  • Global Competition drives the need for reduced time to market with improved and innovative products e.g. many firms are moving towards data based strategies for such things as online credit authorization;
  • Industry regulations e.g. Sarbanes-Oxley, Basel I, Basel II and HIPAA and privacy concerns drive the need to reduce risk exposure;
  • Escalating information technology costs drive the need to improve efficiency; and
  • 360 look at consumer drives the need for single view of customer for better sales, profitability, analysis and service.
Business Concerns

Senior management and knowledge workers frequently encounter some of the following issues which puts pressure on Information Technology Departments to establish an effective information management program.
  • Too much data, and business owners can't determine which is important or current, drives the need for better understanding of data;
  • Multiple versions of the truth i.e. multiple data sources and no clear understanding of which one to use, drives the need for master data management;
  • Too much manual intervention to obtain data, drives the need for improved technology and architecture;
  • Dependence on information technology resources for fulfilling reporting and analytics requirements, drives the need for self service; and
  • Delayed product deployment and cost overruns, drives the need for improved methodology.
Business Driver Assessment Process
  • Should capture current business processes and outputs;
  • Should identify identify pain points;
  • Should provide understanding of data sources and their content;
  • Should gauge the criticality of potential solutions as well as the organization’s tolerance to make the changes to support them; and
  • Should identify key business intelligence business opportunities and needs relating to Information Management.
Information Gathering Process
  • Should interview select business representatives to confirm support for Make vs. Buy business decisions;
  • Should review business planning documents that identify goals and objectives;
  • Should review departmental near and short term business goals;
  • Should interview key Information Technology team members to leverage the existing knowledge of business drivers;
  • Should review pipeline of existing project requests to gain understanding of charters and business justification for projects currently;
  • Should review existing and historical list of enhancements to current systems (if any) and tactical initiatives both within IT and within the lines of business;
  • Should review project charters and relevant documentation from related initiatives; and
  • Should review the documentation for any related Business Intelligence initiatives being sponsored by other groups.
Information Technology Drivers
  • Improve effectiveness is driven by the need for data consolidation, improved methodology and better understanding;
  • Improve efficiency is driven by the need for reduced time to market, reduced costs and improved technology and architecture;
  • Improve quality is driven by the need to reduce risk exposure; and
  • Improve service is driven by the need for single view of customer, master data management and self service.
Information Management Roadmap Objectives

Organizations who create an information management strategy usually require specialized planning expertise to assess current situation and create a roadmap to achieve the following management objectives:

Improve Effectiveness

And they require expertise to ensure establishment of centers of excellence that provide guidance and direction to help teams avert mistakes and consistently produce error free deliverables.

Improve Efficiency

And they require a methodology that describes data centric roles, responsibilities, tasks and deliverables and provides a complete set of deliverable templates, sample deliverables and quality assurance checklists that prevent errors and omissions and re-work.

Improve Quality

And they require expertise to ensure implementation of data governance programs that involve business users with minimal business disruptions.

Improve Service

And they require expertise to ensure successful implementation of master data management processes that provide a  Single View of data.

Improve Accountability

And they require expertise to ensure successful implementation of a framework of roles and responsibilities that establish accountability for information required for management and business intelligence.

Summary...

Information is a valuable corporate asset and getting the right information, to the right people at the right time is a key management objective.

This site provided a checklist of information management guidelines for evaluating business drivers.